TagPay in partnership with Financial Afrik and Blue Jay Communication organized on April 7, 2021 a webinar entitled "The digitalization of financial services: humanization or dehumanization". Digital Banking Systems bring a fundamental break from Core Banking Systems, according to Yves Eonnet, CEO and co-founder of TagPay. The humanization of financial services refers to the role of the banker, agents, account managers.

Taking as an example the "Yup" model, which offers financial services but also other life services such as medical diagnosis, Valérie Noelle KODJO DIOP, Director of Innovation and CSR in Africa at Societe Generale believes that DBS re-enchant the bank and create links.

The particularity of TagPay's tools is to allow access to data quickly and to react quickly to the needs of the customer. At traditional banks, what costs the most is the cost of distribution, recalls Valérie Noelle KODJO DIOP.